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AFTERSALES



OUR COMMITMENT

When you buy a OVUS, you’re buying much more than a kitchen appliance. You’re investing in our service and after sales commitment. We approach our commitments with ownership, clarity and responsibility. We believe in open communication, and live up to our words, actions and results.


WARRANTY

All OVUS appliances are covered under warranty against manufacturer’s defects for a minimum of 24 months, from your date of purchase. This can be claim through our nationwide aftersales representatives.


REPLACEMENT PART

We are committed to provide complete range of spare part stocks availability , ensuring the future performance of the product, even in the very long term. Please ask our respective after sales representatives or you may contact us by our hotline service number.

WARRANTY COVERAGE



All OVUS appliances are covered under warranty against manufacturer’s defects for a minimum of 24 months, from your date of purchase. This warranty will cover appliances interior, heating elements, magnetron, transformator, motor housing, stainless steel, gas valve, gas pipe for two years. And up to five years for motor fan, glass door, turntable motor, capacitor, cable cord Knobs, pan support. The parts Our nationwide can cover to support your servicing and technical needs. Please do contact our respective after sales representative near you…




DISCLAIMER

  • Warranty valid for two years from date of purchase for all the spare parts and five years for service fee.
  • Free installation service valid until three months from date of purchase.
  • Spare parts and service fee is free of charge during warranty period.
  • Warranty only valid if the product installation and repair perform by ovus official service technician.
  • Warranty only valid if warranty card is completely filled or registered in online warranty form.
  • Warranty is not valid when serial number is not match or removed from the actual product.
  • Warranty is void if the product damage resulting from improper usage, negligence, unauthorized modification, natural disaster and theft or lost.
  • Warranty is void if product application or usage is not according to the user manual.
  • Warranty is void if product failure caused by unofficial OVUS spare parts replacement.
  • Warranty is void when end of warranty period.

Ovus Asia - Indonesia

PT. Trotza Living Concept
Rukan Greenlake City
Colombus Blok A No. 15
Jakarta Barat
phone +62 21 5733564

Ovus Service Center

Rukan Greenlake City
Colombus Blok A No. 15
Jakarta Barat
phone +62 811-1919-222

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